Terms & Conditions
1. Detailed description of goods and/or services
Perfume Dropstore (Pty Ltd) is a business in the Fragrance, skincare and cosmetics industry. We have a commitment to quality products and authenticity.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 business day and delivery confirmed by way of an order number and a courier tracking link. We ship worldwide via Fedex, DHL, UPS, USPS, PDP and other local carriers. Your order will arrive in 8 – 12 business days with tracking. Please not, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
3. Return and Refunds policy
The provision of goods and services by Perfume Dropstore (Pty) Ltd is subject to availability. In cases of unavailability, Perfume Dropstore (Pty) Ltd will refund the client in full within30 days.
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed.
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.
All orders can be returned up to 30 (thirty) days after the ship date for a full refund. If you would like to return a product from your order simply send the product back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product.
Returns Should be sent to:
Perfumedropstore.com Returns
Order # (Include your order number)
3 Hope Street
George, 6529 Western-Cape, South-Africa
4. Customer Privacy policy
Perfume Dropstore (Ptd) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be accessed on:
https://www.justice.gov.za/legislation/acts/2000-002.pdf
5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards.
6. Card acquiring and security
Card transactions will be acquired for Perfume Dropstore (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on
the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by Perfume Dropstore (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
9. Responsibility
Perfume Dropstore (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and Perfume Dropstore (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 3 Hope Street, George, 6529, Western-Cape, South-Africa
11. Variation
Perfume Dropstore (Pty) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by Perfume Dropstore (Pty) Ltd based in South Africa trading as
Perfume Dropstore and with registration number 2024/046804/07 and its owner Pieter Biewenga.
14. Perfume Dropstore (Pty) Ltd contact details
Company Physical Address: 3 Hope Street, George, 6529, Western-Cape, South-Africa.
Email: support@perfumedropstore.com
Telephone: +27695016902